Our privacy principles

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal information at all times and to ensure that, this information is only available to authorised staff members and will not be released without your written consent. Only de-identified data may be used for research purposes. During the accreditation process, medical records are randomly selected by a GP for quality assurance purposes. If you do not wish your records to be accessed, please inform your doctor.

Your rights

If you have a complaint, please feel free to talk to your doctor or receptionist. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss it outside of the surgery, there are several options available including the Medical Registration Board, AMA or Health Care Complaints Commission.