Our privacy principles
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal information at all times and to ensure that, this information is only available to authorised staff members and will not be released without your written consent. Only de-identified data may be used for research purposes. During the accreditation process, medical records are randomly selected by a GP for quality assurance purposes. If you do not wish your records to be accessed, please inform your doctor.
Administration fee for new patients
As of 6 June 2022, due to the increased demand on our services, Wellcare Medical Clinic will be requiring new patients to our clinics or patients who have not attended our clinics for over 10 years (either the Parafield Gardens or Woodville North clinics) to pay a once off $20 administration fee.
This fee is to cover the additional time and effort required to create a new patient record, transferring existing records from the patient’s previous doctor(s), specialist(s), and hospital(s).
Exceptions for this rule are newborn infants whose parents are already patients of our clinic, and special circumstances at the discretion of the doctor on duty.
Non-attendance Fee
Patients should inform the clinic if they are unable to attend their booked appointments. Cancelling an appointment with less than 4 working hours notice (e.g. if you have appointment in the morning, you must let us know the day before) or failing to attend a scheduled appointment will result in being charged a non-attendance fee of $40.00 which will need to be paid before any future appointments can be made.
Your rights
If you have a complaint, please feel free to talk to your doctor or receptionist. We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss it outside of the surgery, there are several options available including the Medical Registration Board, AMA or Health Care Complaints Commission.